Question 1

I live in a country far away from Denmark, can I buy a system?

Accepted Answer

Yes. We will ship at the lowest possible cost for you.

Question 2

How much maintenance is there?

Accepted Answer

Like any other water boiler og coffee machine, the boiler needs to be descaled regularly.

If the owner uses surface water from a lake or rainwater - descaling will hardly ever be necessary. If it is hard ground water with lots of calcium, it needs to be often.

Wall has automated flushing that reduces the need for descaling, but still it needs to be done regularly.

The descaling is a manual process and takes about 30 min. You can use any descaling product for coffe makers available in local market.

Question 3

Are WaterStillar systems mobile?

Accepted Answer

No. All of our systems are stationary and are meant to stay in their place for decades to provide drinking water. The preferred option for mobile systems are filters, which are compact, efficient and light compared to distillation systems.

Question 4

Are WaterStillar's systems patented?

Accepted Answer

Yes, AquaDania A/S hold 4 patents.

Question 5

Can I do maintenance myself?

Accepted Answer

For Wall and Family: Yes. 
For Works: No.

The manuals for Wall and Family will tell you what to do and spare parts can be bought through this website (if not locally available).

Works is maintained by WaterStillar’s trained personnel. Call them is something is wrong and needs attention.

Question 6

Can I have a WaterStillar in another colour?

Accepted Answer

Yes.

There will be long delivery time and a price issue. A full series for a good architectucal fit will make things easier rather than having our factory handle a single system in another colour.

Write us and then we will discuss.

Question 7

Can/will you ship worldwide?

Accepted Answer

In principle yes. But shipping cost will in many cases be too high to make sense.

Please get in touch and we will look into what can be done. In near future we hope to have logistics sorted out to reach customers far away from Denmark.

Question 8

How bad is the brine from WaterStillar systems?

Accepted Answer

Ever since we do not use chemicals (besides simple descaling agents) our brine contains exactly the same when leaving the system as when it enters. The brine from Wall and Family systems are simply sent to the drain and for Works it is either reused or (if salt water) sent back to the sea/well.

FAQ's